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Automation: Zendesk Integration Setup

Text Guide​

Zendesk has a few values that you'll need to record. For each bold item below, copy the value somewhere safe like a password manager and label it to make it easy to track.

  • Log in to your Zendesk account and note your account Subdomain (the your-company portion of your-company.zendesk.com)
  • Copy the Email address of an admin account that will be used to authenticate the API
  • Open Admin Center:

  • Open Apps and integrations -> APIs -> API configuration
    • Ensure Token access is enabled

  • Open Apps and integrations -> APIs -> API tokens

    • Click Add API token
    • Copy the API Token shown
      • This is the only time the full token will be shown in Zendesk

  • Navigate to the Integrations page in Polaris and click Connect for Zendesk

  • Click Connect in the popup and enter the following values that you copied earlier:

    • Subdomain
    • Email
    • API Token

  • Close the connection popup

Validating the Integration​

To verify a deletion request in Zendesk, log in to your Zendesk account and search for the consumer in question in your end-user list. Observe that the user can no longer be found, having been deleted from your Zendesk account.

  • Note that deletion removes the consumer's user profile only. Their correspondence (tickets and messages) is not deleted.
  • All of a consumer's tickets must be Solved or Closed before they can be auto-deleted. If a consumer has open tickets, deletion will not succeed - those tickets must be moved to a resolved state and then automation can be retried.
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